Privacy policy

Privacy Policy

Last updated: August 21, 2026

Your privacy and trust matter to me. This Privacy Policy explains how Psychic Helena collects, uses and shares your personal information when you visit psychichelena.com, purchase a reading, communicate with me or use my services.

Information I Collect

Information You Provide

I may collect information you provide directly, including:

  • Your name, email address, telephone number and billing address.

  • Order, payment, transaction and subscription information.

  • Your date, time and place of birth.

  • Your relationship status and information about a current or former partner.

  • Questions, personal circumstances and notes submitted for your reading.

  • Follow-up questions, customer-support requests and other communications.

  • Email or SMS marketing preferences when you choose to subscribe.

Payment-card information is securely processed by Shopify and the applicable payment provider. I generally do not receive or store your complete payment-card number.

Your reading questions may contain personal or sensitive information. Please provide only what is reasonably necessary for your reading. Do not submit passwords, financial-account credentials, government identification numbers, medical records or other unnecessary sensitive information.

If you submit information about another person, you confirm that you have permission or another lawful basis to provide it.

Information Collected Automatically

When you visit the website, Shopify and other service providers may automatically collect:

  • Your IP address and approximate location.

  • Browser, operating system and device information.

  • Device identifiers and network information.

  • Pages viewed, links clicked and time spent on the website.

  • Referring websites, advertisements or search terms.

  • Shopping-cart, checkout and purchase activity.

  • Cookies, pixels, web beacons and log-file information.

The website may use your approximate location to display an appropriate currency. Cookies may remember your selected currency, shopping cart and privacy preferences.

How I Use Your Information

I may use personal information to:

  • Process payments and complete orders.

  • Prepare, personalize and deliver your reading.

  • Provide follow-up support related to your reading.

  • Manage subscriptions and recurring renewals.

  • Send confirmations, delivery notices and service updates.

  • Respond to questions and customer-support requests.

  • Detect fraud, misuse and unauthorized transactions.

  • Protect the security of the website.

  • Improve the website, services and customer experience.

  • Measure website traffic and advertising performance.

  • Send marketing communications when permitted.

  • Maintain tax, accounting and legal records.

  • Establish, exercise or defend legal claims.

AI-Assisted Processing

I may use reputable artificial-intelligence tools to assist with drafting, organizing, translating, editing or quality-checking readings and communications.

When AI tools are used, I aim to limit the personal information shared to what is reasonably necessary. Please avoid including information in your questions that is not needed to prepare your reading.

Legal Bases for Processing

If you are located in the European Economic Area, United Kingdom or another jurisdiction requiring a legal basis, I generally process information based on:

  • Contract: To process your order and provide the purchased service.

  • Legitimate interests: To operate and improve the business, provide support, prevent fraud and secure the website.

  • Consent: For optional marketing, non-essential cookies and certain advertising activities.

  • Legal obligations: To comply with tax, accounting and regulatory requirements.

  • Legal claims: To establish, exercise or defend legal rights.

Where processing depends on consent, you may withdraw that consent at any time.

Cookies and Similar Technologies

The website uses cookies and similar technologies for:

  • Essential website, shopping-cart and checkout functions.

  • Remembering currency and privacy preferences.

  • Security and fraud prevention.

  • Analytics and performance measurement.

  • Personalization and advertising where permitted.

Where required, non-essential cookies will not be activated until you provide consent. You may manage available choices through the website’s cookie banner or privacy settings.

Blocking certain cookies may affect website functionality.

Shopify

This store is hosted by Shopify. Shopify processes personal information to provide storefront, checkout, payment, security and other ecommerce services.

Learn more:

Shopify Consumer Privacy Policy

If Shopify Network Intelligence or related enhanced services are enabled, Shopify may use customer activity with activity from other merchants to provide security, personalization, analytics or advertising features.

Where required, you may manage consent or opt out through the website’s cookie banner, privacy settings or data-sharing opt-out page.

Analytics and Advertising

I may use analytics and advertising providers, such as Google and Meta, to understand website activity, measure advertising performance and display relevant advertisements.

These providers may use cookies, pixels or similar technologies to collect information about your device, browser and interactions with this and other websites.

Learn more:

Email and SMS Communications

If you subscribe to marketing emails, you may unsubscribe at any time using the unsubscribe link included in each message.

If you opt in to SMS marketing, you may receive recurring automated marketing messages. Consent is not a condition of purchase, and message or data rates may apply.

Reply STOP to unsubscribe from SMS marketing or HELP for assistance. Service-related communications necessary to complete your order may still be sent where legally permitted.

How I Share Information

I may share personal information with trusted service providers that help operate the business, including:

  • Shopify and ecommerce providers.

  • Payment processors and financial institutions.

  • Subscription-management platforms.

  • Email and SMS providers.

  • Analytics and advertising platforms.

  • Fraud-prevention and security providers.

  • Customer-support and communication tools.

  • AI-assisted drafting or quality-review providers.

  • Legal, tax, accounting and professional advisers.

These providers receive information only as reasonably necessary to perform their services.

Information may also be disclosed:

  • To comply with applicable laws or lawful government requests.

  • To investigate fraud, abuse or security incidents.

  • To enforce store policies or protect legal rights.

  • To protect the safety of customers or another person.

  • In connection with a sale, merger, financing or transfer of the business.

Sale, Sharing and Targeted Advertising

I do not sell personal information for monetary payment.

However, certain advertising cookies, pixels or Shopify enhanced services may legally be considered “selling,” “sharing” or targeted advertising under some US state privacy laws.

Where applicable, you may opt out through the website’s privacy controls or by contacting support@psychichelena.com. Recognized browser-based opt-out signals, such as Global Privacy Control, will be honored where required by law.

Data Retention

I retain personal information only as long as reasonably necessary to:

  • Prepare and deliver your reading.

  • Provide follow-up support.

  • Manage subscriptions.

  • Maintain transaction and support records.

  • Meet tax, accounting and legal obligations.

  • Resolve disputes and prevent fraud.

Retention periods depend on the type of information and why it was collected. When information is no longer required, I may delete, anonymize or securely dispose of it.

Your Choices and Privacy Rights

Depending on where you live, you may have the right to:

  • Request access to information held about you.

  • Correct inaccurate or incomplete information.

  • Request deletion of your information.

  • Request a portable copy of certain information.

  • Restrict or object to certain processing.

  • Withdraw consent.

  • Opt out of marketing communications.

  • Opt out of targeted advertising or the sale or sharing of information.

  • Limit certain uses of sensitive information.

  • Appeal a decision concerning a privacy request.

  • Exercise your rights without unlawful discrimination.

These rights may be subject to legal exceptions. I may need to verify your identity before completing a request.

To submit a privacy request, contact [SUPPORT EMAIL].

International Transfers

Personal information may be processed in the United States, Canada and other countries where Shopify or other service providers operate.

These countries may have privacy laws different from those where you live. Where required, appropriate transfer safeguards may be used, including contractual protections or approved standard contractual clauses.

Security

I use reasonable administrative, technical and organizational safeguards designed to protect personal information. These may include HTTPS encryption, restricted access and reputable payment and technology providers.

However, no website, transmission method or storage system can be guaranteed to be completely secure.

Children’s Privacy

The website and services are intended for adults and are not directed to anyone under 18. I do not knowingly collect personal information from children.

If you believe a child has submitted personal information, contact support@psychichelena.com so it can be reviewed and deleted where appropriate.

Third-Party Links

The website may contain links to third-party websites or services. I am not responsible for their content, security or privacy practices. Please review their policies before providing personal information.

Changes to This Policy

I may update this Privacy Policy to reflect changes in business practices, technology or legal requirements.

The updated version will be posted on this page with a revised date. Additional notice will be provided when required by law.

Contact

For privacy questions, complaints or requests, contact:

FUZZYPAWSLIDES LLC
Trading as Psychic Helena
2310 North Henderson Ave, Ste B #1581, Dallas TX
Email: support@psychichelena.com
Website: psychichelena.com

If you are located in the EEA or United Kingdom and believe your privacy rights have been violated, you may also submit a complaint to your local data-protection authority.