Refund Policy

I care deeply about your experience and want every reading you receive from me to feel thoughtful, meaningful and helpful. Every reading is personally prepared around the information and questions you provide and is protected by my 60-day satisfaction guarantee.

If you have any concerns about your reading, please contact me at support@psychichelena.com. I will personally review your request and do my best to make things right.

Order Changes and Cancellations

I begin preparing readings shortly after an order is placed so that they can be delivered within the promised timeframe.

If you need to change or cancel your order, please contact me within 2 hours of purchase. If work has not yet begun, I will gladly make the requested change or cancel your order.

After the two-hour window, cancellation may no longer be possible because your personalized reading may already be in preparation. However, I will still review your request and may offer a change, replacement reading or store credit when appropriate.

Follow-Up Readings

Your purchase includes the follow-up support described on the product page at the time of your order. Follow-up questions must relate to the original reading and cannot be exchanged for an entirely new reading or a different person’s reading.

If your purchase includes a recurring follow-up-reading membership, the introductory period and renewal price will be displayed before checkout. After the introductory period, the membership automatically renews monthly at the price shown during checkout until canceled.

You may cancel future renewals at any time through your subscription portal or by contacting [your support email] before your next renewal date. Cancellation stops future charges but does not reverse a renewal that has already been processed.

Satisfaction Guarantee and Refunds

Because each reading is a personalized digital service created specifically for you, refunds are not automatically provided simply because a reading has already been prepared or delivered. However, your purchase remains protected by my 60-day satisfaction guarantee.

If you are dissatisfied with your reading:

1. Contact me within 60 days of receiving it.

2. Explain which part of the reading did not meet your expectations.

3. Allow me the opportunity to provide clarification or your included follow-up reading.

If you are still genuinely dissatisfied after I have had the opportunity to address your concerns, I will review your request for a refund to the original payment method.

Refund eligibility does not apply to abuse of the policy, repeated refund requests, fraudulent orders, completed follow-up services, or situations where inaccurate or incomplete information was supplied when placing the order.

Subscription Renewals

Subscription renewals provide continued access to follow-up readings for the new billing period. To avoid another charge, you must cancel before your next scheduled renewal date.

If you believe a renewal was processed because of a technical error or after a timely cancellation request, please contact me promptly so I can investigate it.

Approved Refunds

Approved refunds are returned to the original payment method. Please allow approximately 5–10 business days for your bank or payment provider to post the funds to your account.

Before opening a payment dispute or chargeback, please contact me directly. I am committed to reviewing legitimate concerns fairly and finding an appropriate solution whenever possible.

Thank you for trusting me with your questions and allowing me to guide you on your journey.

With love and light,
Helena