Privacy Policy

Last updated: August 21, 2026

Your privacy and trust matter to me. This Privacy Policy explains how Psychic Helena collects, uses, discloses and protects your personal information when you visit psychichelena.com, purchase a reading, communicate with me or otherwise use my services.

For purposes of applicable privacy law, FUZZYPAWSLIDES LLC, trading as Psychic Helena, is responsible for the personal information described in this Policy.

Personal Information I Collect

The information collected depends on how you interact with the website and services.

Information You Provide

I may collect:

• Your name, email address, telephone number and billing address.

• Order, payment, transaction and subscription information.

• Account details and customer-portal activity.

• Birth date, birth time, birth location and relationship status.

• A current or former partner’s name, birth information or other details you voluntarily provide.

• Questions, circumstances and personal information submitted for your reading.

• Follow-up questions, support requests, reviews and other communications.

• Email and SMS marketing preferences, where applicable.

Payment card information is processed by Shopify and the applicable payment provider. I generally do not receive or store your complete payment card number.

Your reading questions may reveal personal or sensitive information. Please provide only the information reasonably necessary to prepare your reading. Do not submit passwords, government identification numbers, financial-account credentials, medical records or other unnecessary highly sensitive information.

If you provide information about another person, you confirm that you have permission or another lawful basis to provide that information for the requested service.

Information Collected Automatically

When you visit the website, Shopify and other service providers may automatically collect:

• IP address and approximate location.

• Browser type, operating system and device information.

• Device identifiers and network information.

• Pages viewed, links clicked and time spent on the website.

• Referring websites, advertisements and search terms.

• Shopping-cart, checkout and purchase activity.

• Cookie identifiers, pixels, web beacons and log-file information.

The website may use your approximate location to display an appropriate currency or regional experience. Cookies may remember your selected currency, shopping cart and privacy preferences.

Information Received From Other Sources

I may receive information from Shopify, payment processors, fraud-prevention providers, analytics providers, advertising platforms and other service providers used to operate the business.

How I Use Personal Information

I may use personal information to:

• Process payments and complete orders.

• Prepare, personalize and deliver readings.

• Respond to follow-up questions and support requests.

• Manage customer accounts, memberships and subscription renewals.

• Send order confirmations, delivery notices and service communications.

• Maintain records of purchases and customer interactions.

• Detect fraud, misuse, security incidents and unauthorized transactions.

• Improve the website, products, advertising and customer experience.

• Measure website traffic and marketing performance.

• Send promotional email or SMS messages when permitted.

• Comply with legal, tax, accounting and regulatory obligations.

• Establish, exercise or defend legal claims.

I do not use personal information to make solely automated decisions that produce legal or similarly significant effects.

AI-Assisted Processing

I may use reputable artificial-intelligence tools to assist with drafting, organization, translation, formatting or quality review of communications and readings.

When these tools are used, I aim to limit the personal information provided to what is reasonably necessary for the task. AI-assisted content is reviewed before being delivered when appropriate. Service providers may process limited information according to their own contractual, security and privacy obligations.

Please avoid including information in your questions that is not necessary for your reading.

Legal Bases for Processing

If you are located in the European Economic Area, United Kingdom or another jurisdiction requiring a legal basis, I generally rely on:

• Performance of a contract: To process your order, prepare your reading, deliver services and manage subscriptions.

• Legitimate interests: To operate and improve the business, provide support, prevent fraud and protect the website.

• Consent: For optional marketing, non-essential cookies and certain advertising activities where consent is required.

• Legal obligations: To maintain required tax, accounting, transaction and compliance records.

• Legal claims: To establish, exercise or defend my legal rights.

You may withdraw consent at any time where processing is based on consent. Withdrawal does not affect processing already completed before consent was withdrawn.

Cookies and Similar Technologies

The website uses cookies and similar technologies for:

• Essential website, shopping-cart and checkout functions.

• Remembering preferences, including currency and privacy selections.

• Website security and fraud prevention.

• Analytics and performance measurement.

• Personalization and advertising, where permitted.

Where required, non-essential cookies will not be activated until you provide consent. You may manage available choices through the cookie banner or privacy settings displayed on the website.

Blocking certain cookies may affect website functionality.

Shopify

This store is hosted by Shopify. Shopify processes personal information to provide storefront, checkout, payment, security and related ecommerce services.

You can learn more about Shopify’s handling of consumer information here:

Shopify Consumer Privacy Policy

If Shopify Network Intelligence or related enhanced services are enabled, Shopify may use customer activity with activity from other merchants to provide fraud prevention, personalization, analytics or advertising features. Available cookie controls and data-sharing choices will be provided where required.

Analytics and Advertising

I may use analytics and advertising services, such as Google Analytics, Google Ads or Meta advertising tools, to understand website activity, measure advertising performance and display relevant advertisements.

These providers may use cookies, pixels or similar technologies to collect information about your browser, device and interactions with this and other websites.

Learn more:

• Google Privacy Policy

• Google Analytics Opt-Out Tool

• Meta Privacy Policy

You may also manage targeted-advertising preferences through your browser, device, cookie banner or the following industry tools:

• Digital Advertising Alliance

• European Interactive Digital Advertising Alliance

Email and SMS Communications

If you subscribe to marketing emails, you may unsubscribe at any time by using the unsubscribe link included in the message.

If SMS marketing is offered and you opt in, you may receive recurring automated messages. Consent to marketing messages is not a condition of purchase. Message and data rates may apply.

You may reply STOP to unsubscribe from SMS marketing or HELP for assistance. Service-related messages necessary to complete your order may still be sent where permitted.

How Personal Information Is Shared

I may disclose personal information to service providers that help operate the business, including:

• Shopify and ecommerce providers.

• Payment processors and banks.

• Subscription-management platforms.

• Email and SMS service providers.

• Website hosting and technical-support providers.

• Analytics and advertising platforms.

• Fraud prevention and security providers.

• Customer-support and communication tools.

• AI-assisted drafting or quality-review providers.

• Legal, tax, accounting and professional advisers.

These providers receive information only as reasonably necessary to perform their services.

Information may also be disclosed:

• To comply with applicable law, court orders, subpoenas or lawful government requests.

• To investigate fraud, abuse, security incidents or violations of store policies.

• To protect customers, the business or another person’s rights and safety.

• In connection with a merger, financing, acquisition, sale, restructuring or transfer of business assets.

I do not sell personal information for money. However, some advertising cookies, pixels or Shopify enhanced services may be legally considered “selling,” “sharing” or targeted advertising under certain US state privacy laws. Where applicable, you may opt out through the website’s privacy controls or by contacting me.

Data Retention

I retain personal information only for as long as reasonably necessary to:

• Prepare and deliver your reading.

• Provide follow-up support and manage subscriptions.

• Maintain transaction and customer-service records.

• Comply with tax, accounting and legal obligations.

• Resolve disputes, prevent fraud and enforce agreements.

Retention periods depend on the type of information, why it was collected and applicable legal requirements. When information is no longer required, I may delete, anonymize or securely dispose of it.

Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to personal information held about you.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information.

• Request a portable copy of certain information.

• Restrict or object to certain processing.

• Withdraw consent where processing is based on consent.

• Opt out of targeted advertising or the sale or sharing of information.

• Limit certain uses of sensitive personal information.

• Appeal a decision concerning a privacy request.

• Receive equal service without unlawful discrimination for exercising your rights.

These rights may be subject to legal exceptions. I may need to verify your identity before completing a request. An authorized agent may submit a request where permitted, but proof of authorization may be required.

To submit a request, email support@psychichelena.com.

California and Other US State Privacy Rights

Residents of California and certain other US states may have specific rights concerning access, correction, deletion, portability and opting out of the sale, sharing or use of personal information for targeted advertising.

I do not sell personal information for monetary payment. If advertising or analytics activity qualifies as selling, sharing or targeted advertising under applicable law, you may opt out through the website’s privacy controls or by emailing support@psychichelena.com.

Where required, recognized browser-based opt-out signals, such as Global Privacy Control, will be treated as an opt-out request.

International Data Transfers

Personal information may be processed in the United States, Canada and other countries where Shopify or other service providers operate. These countries may have privacy laws different from those where you live.

Where required, appropriate safeguards may be used for international transfers, such as adequacy decisions, contractual protections or approved standard contractual clauses.

Security

I use reasonable administrative, technical and organizational safeguards designed to protect personal information. These may include HTTPS encryption, access controls, trusted payment providers and restricted access to customer information.

However, no website, transmission method or storage system can be guaranteed to be completely secure.

Children’s Privacy

The website and services are intended for adults and are not directed to anyone under 18. I do not knowingly collect personal information from children.

If you believe a child has provided personal information, please contact support@psychichelena.com so the information can be reviewed and deleted where appropriate.

Third-Party Links

The website may contain links to third-party websites or services. I am not responsible for their content, security or privacy practices. Please review the privacy policy of each third party before providing personal information.

Changes to This Policy

I may update this Privacy Policy to reflect changes in business practices, technology or legal requirements. The revised version will be posted on this page with an updated date.

If a change materially affects how personal information is used, additional notice or consent will be provided when required.

Contact

For questions, complaints or privacy requests, contact:

FUZZYPAWSLIDES LLC
Trading as Psychic Helena
2310 North Henderson Ave, Ste B #1581, Dallas TX
Email: support@psychichelena.com
Website: psychichelena.com

If you are located in the EEA or United Kingdom and believe your privacy rights have been violated, you may also submit a complaint to your local data-protection authority.